Horrible service.. Don't trust the install company (showtime) they will charge you for work that was not done & home depot will stand by them. They say it will void your warranty. It won't. They don't know what customer service is. I've started using lowes, so far such a much more honest company. I have a home depot card that i will pay off & close the account. Reccomend for everyone to use lowes..!!
Pretty decent location. Tool section is backwards from the store I usually shop at.
After 5 weeks of inquiries, Aubri in Customer Service was able to pull it all together and get everyone up and talking to determine where this transaction was hiding. Aubri is to be commended for her diligence and patience in this matter. As for the rest of the staff...1 star. Very disappointed - from the tool rental people to the management, this has been a huge waste of my time and a big headache.
I highly recommend this location. Very CLEAN and ORGANIZED. Operational Manager Geoffrey was very knowledgeable, he helped me accomplish my wish list and I will be returning again! Thank you!
Last night, I spoke with Holly at 10:30 pm and she said that Geoff had it all figured out and that all I had to do was come in this morning and they would process the refund on my card. Another hour later, still no progress. No one could find the refund that was supposedly "waiting in the queue". After going back to my office and waiting another hour, Aubri located the transaction.
Tom in lumber could not have been more helpful and patient with me and my husband. He was incredibly kind and helped us figure out exactly what we needed. Tom was such a tremendous help!
Generally, when everything goes well, there's no problem, but when there is a problem, no one knows what the hell they're doing. I've been speaking with Geoff the manager about a charge that appeared on our Visa card that didn't belong to us. Somehow, our card got charged for the other company waiting in line at Tool Rental. I disputed it with our bank but they said it was a legitimate charge (PIN Debit transaction). Well, yes but not our purchase. It took several calls and several visits (then several more calls) to try to figure this out. Once it was determined that the transaction belonged to another company, I had a hell of a time trying to get a refund. No one was available because they all went to graveyard shifts (for inventory) and no one was talking to each other or leaving notes/messages on how to find this refund transaction (which was supposed to be in the computer).
The Home Depot is a US Hardware Store based in Greenwood Village, Colorado. The Home Depot is located at 9401 E Arapahoe Rd, Greenwood Village, CO 80112, USA.
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